Terms and Conditions

♡ We are sorry to hear your item(s) didn’t work out. We want you to have the best possible experience shopping with us here at Plaza 131! We understand things happen and items may need to be sent back sometimes. Because of this, we will do our best to help if you are not completely satisfied with your order. ♡

Please see our requirements and procedures below:

• Refunds - We do not offer refunds to original form of payment. Below are our terms and policies for returns for store credit and exchange.

• Store Credit - Eligible on non-final sale or non-discounted items when postmarked within 15 days of being delivered. If 30 days have past, unfortunately we can no longer offer you store credit or an exchange.

• Size Exchange - Once your return is received in our store, we will process and ship your size exchange with no additional cost! We ask that you communicate with us the size exchange you would like and include it in the package when you send it back to us. **Please note: Your size is not held until the exchange process is complete. If the size you requested is unavailable, you will receive a store credit for the amount of the purchase sent to the email provided at checkout.

• Sale/Discount Items - All sale items are FINAL SALE. Items bought with a discount code of any percentage are also FINAL SALE. These items are not eligible for store credit or size exchanges. Any final sale items sent back will be marked return to sender and will be subject to additional shipping costs.

Processing Time For Returns:

• Please allow 3-7 business days for processing once received in our warehouse.

• Once processed, you will receive an email confirmation letting you know your return or exchange is complete.

**We reserve the right to refuse a return if the items do not meet the criteria above.

***This return policy supersedes any previous or printed copy of our policy. Updated 02/27/2025

If you have any questions please email returns kenzee@plaza.com or call 209-845-8580 during business hours and ask for Kenzee or Karlie.

Service Policy:

- We have a 10-minute grace period, if you do not make your appointment by then it is automatically canceled, and you will need to pay a deposit in order to book again.

- We have an open booking system, meaning your appointment IS NOT confirmed until we contact you!

- You are required to give us your full name and number in order to book. 

- If you cannot make it to your appointment, please contact us as soon as possible!

- Some services do require a deposit in order to book!

- If you have questions regarding the service you booked for, please give us a call and we will answer every question you have! ♡

**PLEASE KEEP IN MIND** We have many services here at the Plaza and it may take us a few tries to get the exact date and time you desire. Our main goal is to make YOU happy so please be patient with us!